IT service management
IT service management
(ITSM) is the process of aligning enterprise IT services with business and a primary focus on the delivery of best services to end user.
IT service management deals with how IT resources and business practices in together, are delivered in such a way that the end-user experience the most desired result from the accessed IT resource, application, business process or an entire solution stack.
Install Move Add Change
The term is in IT management use and summarizes the services in a life cycle of a job are important. The individual terms summarize various aspects related to the dynamics of a workplace. New employees need access to the information systems and a working IT workstation (Install) from day one. Moving to new business premises or locations should be quick and trouble-free. Hardware and software enhancements or changes to an existing IT system (add / change) must be carried out promptly and appropriately.
Cloud Services
The term "cloud services" refers to a wide range of services delivered on demand to companies and customers over the internet. These services are designed to provide easy, affordable access to applications and resources, without the need for internal infrastructure or hardware. From checking email to collaborating on documents, most employees use cloud services throughout the workday, whether they’re aware of it or not.
Artificial intelligence and machine learning
Artificial intelligence and machine learning
As businesses and other organizations undergo digital transformation, they’re faced with a growing necessasity of data that is at once incredibly valuable and increasingly burdensome to collect, process and analyze. New tools and methodologies are needed to manage the vast quantity of data being collected, to mine it for insights and to act on those insights when they’re discovered. This is where artificial intelligence and machine learning come in.
Managed Services
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Support Services
In a simple word Support services are those function of organization which does not generate main business. Support services provide internal support to the main business of organization. Generally HR, Finance, Logistics, Admin and IT are the support services and club together.
